Safeguarding customer rights is an important pillar in driving economic competitiveness. Over the years, the Dubai Government has intensified its efforts to enhance competitiveness across all business sectors in the emirate.
In this, we have identified the importance of promoting customer rights, and that is why we hosted the Dubai World Conference on Consumer Rights in 2012.
Through the conference, we were underlining Dubai’s reputation as an attractive environment for business growth and maintaining dynamism and prosperity across diverse economic sectors.
There is a direct link between customer satisfaction and business growth. The more secure and protected customers feel about their rights, the more they have confidence in the market and economy.
Since our inception, the Dubai Department of Economic Development (DED) has made concerted efforts to streamline and strengthen relations between the business sector and the consumers.
Our goal has been to deepen customer satisfaction while strengthening our partnership with the business community so that together we can advance our economy. Therefore, we roll out regular initiatives – in tune with the emerging trends in the market – to achieve our goal of promoting and facilitating entrepreneurship in the emirate.
How can we drive this growth forward? We believe that the key is to create awareness among all stakeholders – traders and customers – on internationally accepted and ethical practices in business. This is extremely important for the retail sector.
(Read the full part of this article from the January issue of Safety Messenger Magazine 2016)