Safety in hospital is related not only to patient’s safety but also the total safety of all others working in the hospital and outside. In India, National Accreditation Board for Hospital and Health Care Providers (NABH), has been set up to establish and operate accreditation program for healthcare organizations including hospitals. C.Mahadevan, eminent HSE consultant examines the standards of our hospitals in general in the light of some major incidents which are eye openers to all.
Today, the task of medical care is more than a one-man show. The hospital organisation involves heterogeneous group of specialised personnel. The hospital organisation’s successful operation depends on teamwork and the services of a large number of supporting personnel specialised in different fields in medical management. There is no room for a single mistake or overconfidence in hospital activities, as it can cause death of one person or more. Hence there must be a strong, perfect, effective and careful management in hospital activities, which is a challenge for the existence of the hospital.
Safety in hospital is related not only to patient’s safety but also in total the safety of all others working in the hospital and outside. Various types
of accidents/incidents are happening in hospitals, leading to fatality and property damage. While doctors have always been expected to practice
medicine in a responsible and safe manner, human error is inevitable at times especially in complex medical systems such as acute hospital care.
In India, National Accreditation Board for Hospital and Health Care Providers (NABH), a constituent board of Quality Council of India (QCI), has been set up to establish and operate accreditation programme for healthcare organizations, including hospitals. The board has representatives from
local as well as national accreditation committees, technical committees, appeal committees, secretariats as well as an unbiased opinion from
100 independent members like clinicians, hospital administrators, as well as nursing supervisors.
The quality in healthcare system implies that the patients receive high level of care, have access to a qualified and competent medical staff and to a quality-focused organisation, receive understandable education and communication and that their feedback (satisfaction) is evaluated continuously. The primary role of any quality system is to provide effective means to assuring that the customer (patient) requirements are met fully. It also benefits patient through appropriate healthcare decisions and standardisation of healthcare processes, focus on patient safety, vulnerable patient, safe transport, and continuity of care, which is of paramount importance.
(Read the full article from the Safety Messenger Magazine Issue of August 2015)