Guardian Angels of the Skies

Air India crew with Star Alliance liveried aircraftMore than an exciting profession, an air hostess’ career is unique in many ways. The responsibilities of an air hostess are about the safety, security, welfare and satisfaction of the passengers. Rhea George, who worked as an air hostess with Kuwait Airways, and now, an aviation trainer and grooming in-charge with Frankfinn Institute of Air Hostess Training, explains how important the role of an air hostess in ensuring the safety and comfort of the passengers on board.

An air hostess’ main job is to ensure the safety of the passengers. Once the flight takes off, the flight attendants, including air hostesses, are put in charge of all passengers on board. Their task is to make sure that everyone is safe, comfortable and are taken care of. They are trained to handle discomforting and terrifying events like turbulence, air-pocket situations, emergency landings, engine breakdown and even plane hijacking. They monitor all situations, including unusual smell, suspicious activities and untoward attitude of the passengers.

After takeoff, air hostesses are normally seen serving foods, checking on passengers and attending to their needs. They also make sure that all
necessary equipment needed during emergencies are readily available. Prior to takeoff, they must ensure that all the safety and security features of the
plane are functioning and are activated.

Learning the Hard Way
Air hostess training is rigid. All flight attendants undergo a series of training that normally lasts for 6 months. They are given ample knowledge
regarding fundamentals of aviation, weather monitoring, airplane basics, flight safety and security and lessons on swimming, language, grooming and proper decorum. While all of these areas are deemed important to be able to handle their job well, safety training is being given the highest regard. The air hostess training regarding safety involves passenger-evacuation management during emergencies, first-aid and CPR, handling of emergency landing situations, jungle survival, sea survival, desert survival, and security measures.

Many young people opt for cabin crew/air hostess as a full-fledged career because of the high salaries, exciting experience of flying and interacting with different kinds of people on board and visiting several countries. But, above all these, this profession demands lot of hard work, commitment, smartness and total dedication. The job entails performing safety and service duties which ensure that air travellers are flying in a safe environment, while receiving excellent standards of friendly service.

Life is always varied when you work as cabin crew. Your training in communication, teamwork, first-aid, personality development and customer care
skills also will be helpful and can be transferred to other areas of your life. The courses in in-flight operations and hospitality industry prepare one to
handle the toughest moments while flying.

(Read the full part of this article from the April Issue of Safety Messenger Magazine 2015 )

Author: SubEditor

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